About us and policies
Let’s start with a little about me and what my business is about.
When my eldest was born we decided we wanted to cloth nappy, I fell in love with the bright prints. What we weren't prepared for though was how few store bought clothes actually fit over a cloth bum, those bums are big! By the time our second arrived we had had enough, we were fed up with how trousers never covered their bottoms properly or were miles too long. So my husband bought me my first sewing machine and I set about making cloth friendly clothes for the boys. Well it turns out I loved it, from those first trousers that fit to the next that followed I couldn't get enough of it. Friends and other mums started noticing and told me I should sell them but I didn't have the confidence at that point but I practised and perfected and finally took the plunge in March 2016 and Tootsies Clothing was born.
It has been amazing, from the small corner in my lounge to the now full sewing space in our Bedford home Tootsies Clothing has continued to get bigger and bigger. Social media has played a huge part in the success of my business not just the pages but in addition to the main Facebook page I also run a chat group which can be found here.
I like to encourage all customers to interact there's a real community feel to the group. My customers use it to post photos of their little ones in their Tootsies clothes or to re-sell their items which no longer fit their children. I run special offers from time to time so it’s well worth getting involved.
The website contains a number of areas, instock items are ready to ship and tend to be one off pieces that I have lovingly created in my spare time.
The Preorder section contains unique prints that available for early selection. These fabrics are not yet in stock but are printed especially for you. they typically take 6-8 weeks to arrive at my HQ but are well worth the wait.
The made to order section are items that are handmade just for you from a range of fabrics that are currently instock, twice a month these prints are changed out for newer ones so its always worth checking back or keeping up to date with our social media to see when the latest prints are available.
If you’re looking for bright, bold, colourful and unique clothes for your special little ones then you’re in the right place but don’t just take my word for it, check out my facebook and instagram and see for yourself.
Finally just a note to say that I’m only one woman so please remember that all items are handmade by me and this is what makes them special. While I always try to ship items sooner, it does typically take 3-4 weeks from placing a custom order to delivery but all of that will be discussed when placing your order.
Thank you for taking the time to read
Ceri #TootsiesClothing
Return and Refund Policy
Thanks for purchasing our products at www.tootsiesclothing.co.uk
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase but please contact us as soon as possible or within 14 days of receiving if you are unhappy with your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.
Full price of purchased item will be refunded however postage will not be refunded unless item is faulty in which case we will refund postage cost too.
If you have any questions feel free to contact us at tootsiesuk@outlook.com or via our social media.